I purchased the FITCAMX Dash Cam for my Lexus RZ and while I ultimately had to return it due to difficulties with the installation, I wanted to share my experience.
The product itself is excellent. The build quality and finish are outstanding. When mounted, it looked like it came directly from the Lexus factory. In fact, this particular camera for the Lexus RZ actually looks better than the camera Lexus sells through the dealer. The FITCAMX design blends in seamlessly with the interior and looks more like a true OEM solution. I was genuinely impressed with how good it looked. Unfortunately, I ran into issues with the install that I was not able to resolve, which led me to return it.
What really stood out, though, was the customer support. I worked with Harmony, Xyla, and Nadia through email, and each of them was incredibly responsive, professional, and helpful. Their communication was excellent, and their support went above and beyond what I would normally expect from a company. They did everything possible to help me succeed with the product, and that level of service is rare these days.
If you have any difficulties with the install, I strongly suggest reaching out to support immediately. I was stubborn about it and tried to figure it out on my own for a few days. By the time I finally contacted support, I was extremely frustrated and ready to return it. I really wish I had reached out to them sooner, before I hit that point.
Next time I need a dashcam for a car, I will definitely be looking at FITCAMX first. We own four cars in our family, so we’re periodically buying new cars and installing dashcams in them. I’ve typically gone with Viofo dashcams in the past, but after this experience with FITCAMX, I’ll most likely be going with them for future purchases.
Even though this particular product did not work out for me, the combination of high quality and outstanding support means I would not hesitate to purchase a FITCAMX product in the future. They clearly stand behind their products and their customers.
